Delivery, Refunds & Privacy Policy

Delivery Information

We offer a free Click & Collect service from our store. If you would like to use this service just select 'Free Click & Collect' at checkout. Please contact us for your collection time. Customers on our current sales van run can also use this service & our driver will bring your order on his next visit to you. 

Our delivery service includes Northern Ireland, England, Scotland & Wales. (Islands/Highlands may incur an additional charge. Get in touch for details). All our items are sent fully tracked via Yodel on a two day service at a cost of £7.00 plus vat @ 20%.Our dispatch days are Monday, Wednesday & Friday. If you require your order any faster, please get in touch so we can try our best to organise a delivery. If your order is small & we can fit it securely in a smaller box we can send it via MyHermes 2-3 day service prices starting from £4.99 plus vat @ 20%. Any differences charged will be credited back to your paypal account.

If ordering 40 or more straw rings an extra delivery charge may occur.

For deliveries to Europe please get in touch for a quote.

All Items are quality checked and packed in store by our team before dispatch.

Orders will not be dispatched unless full payment is received

Orders being collected can be paid in person on collection

Montgomery Nurseries & Garden Centre reserves the right to alter any orders or prices

VAT Number 848428981

Returns & Refunds

Returns are accepted under the Distance Selling Regulations. Please contact us before returning any items. You may return items within 14 days of purchase with a valid receipt at your own expense. We highly recomend you send you return via recorded delivery. You must organise your own courier and are not premited to send any items back with the delivery courier.

If there any discrepancys or damages with your order we should be notified within 24 hours.

Refunds will be processed within five working days.

Privacy Policy

This privacy policy sets out how Montgomery Nurseries & Garden Centre uses and protects any information that you give Montgomery Nurseries & Garden Centre when you use this website.

Montgomery Nurseries & Garden Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Montgomery Nurseries & Garden Centre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd May 2018.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Montgomery Nurseries & Garden Centre 15 Kilrea Road Maghera BT46 5HX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.